Brother – OneDOC’s latest addition to our range of top-rated printers and multifunction units, is proving it is in a league of its own. For the second year in a row, the brand is PCMag’s Readers’ Choice winner in the Business Printers category.
Results of the survey, conducted June 4, 2018 through June 25, 2018, reveal Brother had the same overall and ancillary ratings as it did last year, with a whopping 8.6 of out 10 score. Brother’s Net Promoter Score (NPS), which measures customer loyalty to the brand, is at 57%, the highest for the product category.
Brother also bested competitors in most of the other criteria including Reliability and Likelihood for Recommendation where it scored 8.9 and 8.7, respectively. In terms of Overall Setup Satisfaction, the brand earned an 8.8.
Brother showed improvement in other rankings pointing to customer satisfaction. It had “the lowest percentage of people needing tech support” at 7% and “product repairs” at 2%.
Each year, PCMag asks its respondents of its Readers’ Choice Survey to answer multiple questions and rate their work printer based on their overall satisfaction within the past 12 months. Respondents to the survey include community members, specifically subscribers to the mailing list. Equation Research collected the data and hosted the 2018 survey.
As your award-winning managed print services company, OneDOC understands you need a highly efficient brand to meet the printing requirements of your business. With this in mind, we have added the Brother Workhorse Series, a line-up of highly efficient Color Laser Printers and All-in-ones, to our product offerings.
We carry these Workhorse Series models designed to address the needs of all workgroup sizes:
- Brother MFC-L9570CDW, color laser All-in-One
- Brother HL-L9310CDW, business color laser printer with higher print volumes
- Brother HL-L6400DW, monochrome laser printer
- Brother MFC-L6900DW, monochrome laser multifunction printer
Need a Brother printer or AIO for your growing business? Give us a call us today!
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