As a generation, we are currently confronted with a difficult challenge. A pandemic that has claimed thousands of lives worldwide. Unfortunately, the cure or vaccine for this fatal, highly communicable disease remains to be discovered. 

COVID-19, a disease caused by the SARS-CoV-2 virus or coronavirus is recently sweeping the world like a storm. It infects people regardless of rank or status in society and it spreads quickly like wildfire. It has practically caused the world to stand still as it brings fear and havoc wherever it goes. 

As of the moment, medical scientists are still looking for the appropriate drug that can effectively kill the coronavirus. All we have are supportive medicines to help infected patients, and avoidance techniques to prevent the virus from infecting healthy individuals.

Our Take on the Pandemic

As your provider of managed print solutions, we would like to inform you that our operations are ongoing despite the coronavirus outbreak. We stay open because we want to continue to cater to our customers who need managed printing solutions, efficient printing equipment, and printer supplies and parts.

Because of the need to prevent viral transmission, there is a need for you to disinfect and clean your printing devices regularly. In this regard, we would like to present to you specific instructions on how to effectively clean and sanitize your multifunction devices including other frequently touched surfaces such as doorknobs and access door handles. 

These cleaning instructions are acknowledged by Xerox managed print services.

Before the start of each cleaning and disinfecting job, wear a pair of disposable latex or nitrile gloves.

  • Turn the device off and unplug it from the power source before you start cleaning. Again, always make sure that the device you want to clean is turned off and unplugged to prevent accidents.
  • Get a soft, clean, and lint-free cotton cloth and cleaning/disinfectant solution that contains a mixture of 70% isopropyl alcohol and 30% water or rubbing alcohol compound. 
  • Moisten the cloth with the cleaning/disinfectant solution, then wipe the cloth gently on the surfaces you want to clean and disinfect. Avoid using fibrous materials like paper towels as wipes as they can leave tissues on wiped surfaces.
  • Avoid using spray to clean or disinfect the device to prevent any liquid from getting into the device through gaps in the control panel.
  • Wipe the moist cloth gently on the surface you want to clean. Make sure that moisture from the cloth does not drip or find its way into the internal parts of the device as well as in other places like the gaps in the control buttons. By all means, prevent any liquid from entering the product as it has a tendency to cause corrosion which can be fatal to the device.
  • Include the display screen or control panel in your cleaning job. Do this by carefully wiping in just one direction – from the topmost part of the screen to the bottom. Rub the control panel gently to protect it from getting scratched or cracked.
  • Once you’re finished cleaning a device, give it enough time to dry before turning it back on. Be sure to check that the device has completely dried up before switching it on.
  • Clean / disinfect frequently touched surfaces in the area including door knobs, door handles, and printer table surfaces. It’s always good to be on the safe side when you are dealing with an invisible enemy.
  • Discard used gloves after each cleaning job and clean your hands immediately for at least 20 seconds with running water and soap.

Additional Instructions: The cleaning/disinfectant solution you’re using can clean surfaces and effectively kill germs including the coronavirus. Useful as they are, but they can be harmful to you if you mishandle it. Here’s the proper way to handle isopropyl alcohol:

  • Prevent the compound from getting into contact with your eyes, skin, and clothes
  • Keep isopropyl alcohol away from heat or sources of ignition
  • Apply the solution only with adequate ventilation
  • Store it in a cool place with good ventilation

A mixture of 70% alcohol and 30% water is not harmful to the skin. But should your skin be sensitive to it during contact, just wash your skin with water and soap to neutralize its effect


  • Excessive use of alcohol may cause cracks, discoloration, or blurs on surfaces being wiped. Make sure that this doesn’t happen to your device by first applying the solution in inconspicuous areas.
  • To avoid causing damage to the device, follow the cleaning instructions provided by the manufacturer in the user’s manual. 

We support Xerox MPS because we believe that they are one of the best providers of print management systems that can add value to your business.

Call us toll-free at  1.844.633.3050 for your inquiries.